My HMO only uses Apria, and I picked my CPAP up at their location in a town 30 min from here. An RT showed me how to use it, and gave me a list of when mask, tubing, etc. Need to be changed.
I signed a sales,rental,service agreement with them.
1. I don't see any charges on my credit card for my copay for the rental unit.
2. I can't see how to order the new supplies. Their website only seems to allow ordering on cash and carry basis.
I wrote them via their website "email us" 2 times, with no answer.
Sending them email requires giving your account number, but none of the paperwork of my signed contracts states "account number"
They have a ship to code that's 3 letters followed by 3 numbers.
I'm too busy to wait the 24 to 34 minutes for the next rep. to answer my call. I've tried to at work but can't stay on a phone call that long.
Can anyone suggest how to find my account number, get supplies from them?
I'm so grateful for any ideas!